We never need a password and we never move your money. Trusted & patient support from people who built your technology.
That's why we exist. But most days, it's the printer.
Source: FBI Internet Crime Complaint Center, 2025 Annual Report.
Every Nephew is a tech expert with real grounding in financial services, modern websites, and the applications your parents actually use — vetted, insured, background-checked, and trained to work at your parents' pace, in your parents' words.
Nephew was founded by Luke Caputo, who spent a decade inside America's largest financial institutions helping launch and build digital banks. He knows exactly how bank security works, and exactly how it fails. He's been his own family's first call for years. He built Nephew so every family gets one.
That's what your parents will call us, and that's fine by us. One number. One familiar voice. Patient, unhurried help — and printed instructions in type they can actually read.
Yes, we still print things. Yes, we mail them. You're welcome.
Never. We guide while your parents do the clicking — we never ask for passwords, never take custody of funds, and never hold banking credentials. Every engagement runs under a written service agreement. That line is the foundation of the whole company.
That's the entire point. Our default is to guide step-by-step over the phone, or by view-only screen share where your parent keeps full control of their own mouse and keyboard. No jargon, no sighing, and written follow-up after every session so nothing gets forgotten.
Your parent hangs up and calls the number on their wallet card. We verify what's real, freeze what needs freezing, get the bank's fraud team on the line together, and file the federal report the same day. Then we call you and explain everything in plain English.
Your parents will not describe a phishing screen to a chatbot at 7pm on a Sunday. They will call a person they trust — that's the whole reason scams work, and the whole reason we do. A familiar human who picks up is the product.
Not at all. Plenty of members sign themselves up — usually the sharpest ones. Same plans, same number, and we'll send the family report to whoever you choose, or no one.
Only when the fix genuinely requires it — and never without explicit 1-click permission. Our default for everyday questions is 100% hands-off: we guide by phone or view-only screen share, where your parent is in complete control. When a deep repair is needed (driver installs, malware removal, complex updates), we request permission to launch an Attended Remote Session. Every such session is 100% recorded and encrypted, your designated family contact receives an automatic SMS the moment it starts, and we carry Tech E&O and Cyber Liability insurance covering every session. You have a full audit trail every time.
Everywhere in the U.S. Everyday questions are handled by phone or view-only screen share. When a complex repair requires hands-on access, we request 1-click permission for an attended remote session — recorded, encrypted, and SMS-notified to your family contact the moment it starts. All your parents need is a phone and an internet connection.
Book a free 15-minute family call. We'll figure out what your parents need — and whether we're the right nephew for the job.
Book the family callGetting Nephew for yourself? Smart. Most of our favorite members did.